Basically, every single item purchased from Fung Sheng website and delivered to your doorstep is NOT eligible for a return. It is our policy to keep excellent product quality at all times. Our team will check the products before they deliver to you. On top of that, to ensure our frozen food products are kept in good condition, we are using frozen trucks to deliver our products from cold storage door to door to your appointed destination. Hence, we can’t offer you a refund or exchange once the purchase is confirmed & delivered. However, should there be any mistake from our team in term of product specification, It is eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. To complete your return, we require a receipt or proof of purchase & has to fulfil refund policy stated.
When you were given the wrong items, the return is eligible & replacement will be made accordingly. The return report must be made within 24 hours from the delivery date.